How it works

From report to reply in four steps

Every report follows the same path, and every step is on the record.

01
Report arrives
Once your bank is connected, I4C sends the complaint. ICCCC accepts it, starts its clock and puts it in the queue.
02
Desk looks it up
The officer finds the account in core banking and records what was found.
03
Lien, with approval
If your rules say so, the officer proposes a lien and an Approver confirms it.
04
Reply to I4C
Once replies are switched on, the status goes back to I4C, and the whole case stays on the record.

Three roles, clear duties

A small team covers the whole desk. The person who proposes a money decision is never the person who approves it.

Fraud desk officer

Handles reports, looks up accounts, proposes liens and replies.

Approver

Approves liens, rule changes and switching replies to I4C on, with a code from a phone app.

IT administrator

Creates your bank's staff accounts, gives each a role, and manages the I4C connection. Cannot approve money decisions.

Practice mode lets your desk work through reports without anything reaching I4C, until your bank's own two people switch replies on.

Two-officer liens

Sample

Tell us about your bank and we will set up a walk-through with sample data.